Last updated: December 09, 2024

• Eligibility for Refunds

Refunds may be provided under the following conditions:

• If you are not satisfied with a course, you may request a refund within 14 days of purchase, provided that you have not completed more than 20% of the course content.
• For subscription-based services, refunds may be requested within the first 7 days of the subscription period. No refunds will be granted after this period.
• If you experience technical issues that prevent you from accessing course content and our support team is unable to resolve the issue within 48 hours, you may request a refund within 7 days of reporting the issue.

• Non-Refundable Items

The following items are non-refundable:

• Courses or content that has been consumed or completed beyond 20%.
• Subscription renewals where the cancellation was not requested prior to the renewal date.
• Any downloadable materials or certificates that have been issued.

• Refund Request Process

To request a refund:

• Contact our support team at [support email] with your order number, the course or service name, and the reason for the refund request.
• Our team will review your request and may contact you for additional information. The review process may take up to 7 business days.
• Once your refund request is reviewed, you will receive an email notification regarding the approval or denial of the refund. If approved, the refund will be processed within 10 business days.

• Partial Refunds

In certain cases, partial refunds may be offered if you have consumed more than 20% of the course content but are unsatisfied with the course. The percentage of the refund will be determined based on the amount of content consumed.

• Changes to the Refund Policy

Dwija Learning Platform reserves the right to modify this Refund Policy at any time. Changes will be communicated via email or by posting the updated policy on our website. The updated policy will apply to all purchases made after the effective date of the change.

• Contact Information

If you have any questions or concerns about our Refund Policy, please contact us at:

• Email: [[email protected]]
• Phone: [+91 8281353385]
• Address: [573/J, Alans Tower, Kootayi Road, Managalam, Tirur, Malappuram 676561, Kerala State]